At DejavuParis, we want you to love your purchase. If for any reason you are not fully satisfied, our return and refund policy is here to help.
1. Returns
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We accept returns within 30 days of the delivery date.
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To be eligible for a return, items must be:
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Unused and in the same condition that you received them.
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In the original packaging with all tags, accessories, or manuals (if applicable).
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Certain items such as sale items, gift cards, and personal care items are non-returnable.
2. Refunds
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Once your return is received and inspected, we will notify you by email.
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If approved, your refund will be processed and applied to your original payment method within 5–10 business days (depending on your bank/payment provider).
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Shipping fees are non-refundable unless the item arrived damaged or defective.
3. Exchanges
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We only replace items if they are defective, damaged, or you received the wrong product.
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If you need an exchange, please contact us at anasnachit03@gmail.com
4. Return Shipping
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Customers are responsible for paying return shipping costs unless the product was defective or sent in error.
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We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.
5. How to Start a Return
To request a return, please contact us at:
📩 Email: anasnachit03@gmail.com
Include your order number and details about the item you wish to return.
6. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we will arrange a replacement or full refund.
7. Late or Missing Refunds
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If you haven’t received your refund yet, first check your bank account or credit card company.
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It may take some time before your refund is officially posted.
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If you’ve done all this and still have not received your refund, please contact us.